Terms and Conditions of Participation
Mr Doctor by medintel
Last Updated: January 2026 | Version 2.3
Part A: General Terms of Use
1. Acceptance of Terms
medintel Ltd ("Company", "we", "us" or "our") grants you permission as a participant ("Participant", "you" or "your") to access and use our Mr Doctor physician recruitment and interview administration services ("Services"). These Terms and Conditions govern your participation in market research activities facilitated through Mr Doctor.
PLEASE READ THESE TERMS CAREFULLY BEFORE PARTICIPATING IN ANY MR DOCTOR RESEARCH.
By participating in Mr Doctor / medintel market research interviews, accessing our platform, clicking ‘I agree’ (or similar) when prompted or engaging with our services, you accept these Terms and Conditions in full. If you do not agree to these Terms or our Privacy Policy, you may not participate in our research activities. We may revise these Terms at any time. Continued participation following any changes means you agree to abide by those changes.
2. Description of Services
Mr Doctor, operated by medintel Ltd, provides recruitment and interview administration services for medical device and pharmaceutical market research. We facilitate connections between healthcare professionals and research sponsors to gather clinical insights and market intelligence.
Neither the Company nor the Services provide medical advice or recommendations of particular drugs, devices or products. All research content is provided for market research purposes only. The content should not be used as a substitute for clinical judgment. Research materials may include information from third parties which we do not independently verify.
Your participation in the Services is at your own risk. The Services are designed for market research purposes and do not constitute professional medical advice, diagnosis, or treatment recommendations.
3. Participant Eligibility and Registration
To participate in Mr Doctor interviews, you must:
Be a licensed healthcare professional in good standing
Practice in a relevant clinical specialty
Have authority to speak on topics covered in the research
Be 18 years of age or older
Not be debarred or excluded from participating in healthcare programs
You agree to provide and maintain accurate, current and complete information, including your contact information and professional credentials. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your participation. We will handle any personally identifiable information you provide in accordance with our Privacy Policy.
You may not: (i) use another person's name or credentials with the intent to impersonate that person; (ii) use credentials subject to any rights of another person without appropriate authorisation; or (iii) misrepresent your licences, qualifications, or clinical experience.
You are responsible for maintaining the confidentiality of any login credentials and are solely responsible for all activities conducted under your account. You agree to promptly notify us of any unauthorised use of your account or any other breach of security.
4. Prohibited Conduct
Participants may not:
Provide false or misleading information during screening or interviews
Share confidential research materials with unauthorised parties
Record or transcribe interview content without explicit permission
Participate in interviews under the influence of substances that impair judgment
Engage in harassment, discrimination, or unprofessional behaviour
Attempt to identify other participants or research sponsors without authorisation
Solicit business relationships with research sponsors outside approved channels
Submit content that is defamatory, threatening, hateful, obscene, or otherwise offensive
Participate more than once in the same research study, whether using the same or different contact details, identities, or accounts
If you are uncertain whether you have previously participated in a particular study, you must disclose this during screening. Duplicate participation undermines research integrity and may result in forfeiture of compensation and disqualification from future studies.
Safety and Attention During Interviews
You confirm that you will only participate in interviews when you can do so safely and with your full attention. You agree that you will not participate in an interview while:
operating any motor vehicle (including a car, motorcycle, bicycle, scooter, or e-bike);
driving or controlling any form of transportation;
operating machinery, equipment, or tools;
performing medical procedures or providing patient care; or
engaging in any other activity where distraction could reasonably result in harm to you or others.
If we reasonably believe you are participating in an interview in unsafe circumstances, we may pause or terminate the interview and reschedule it.
5. Interview Content and Intellectual Property
Interview Responses: The Services allow you to provide responses, opinions, and other content during market research interviews ("Interview Content"). By participating, you grant the commissioning research sponsor and Mr Doctor a non-exclusive, royalty-free licence to use, reproduce, and analyse your Interview Content solely for the purposes of market research, analytics, and reporting to the research sponsor. This licence includes the right to create aggregated analyses and derivative insights from your responses.
Anonymisation and Reporting: We will take reasonable steps to ensure that reporting of Interview Content to research sponsors is provided in aggregated and/or de-identified form, and that your name and directly identifying information are not disclosed in connection with your specific responses. We may disclose identifying information only where: (i) you have provided separate explicit consent; (ii) disclosure is required for adverse event reporting (see Part D); or (iii) disclosure is required by law.
Research Materials: All survey instruments, discussion guides, stimuli, and research materials remain the sole property of Mr Doctor or the research sponsor. Such materials are protected under applicable intellectual property law and may only be used for the specific research study in which you are participating. You may not reproduce, distribute, or use these materials for any other purpose.
Company Materials: All trademarks, service marks, trade names and trade dress appearing in connection with the Services are proprietary to us or our partners. You may not display or reproduce any marks without our prior written consent.
6. Participant Warranties
You warrant and represent that: (i) you have all necessary rights and authorisations to participate in the research and provide Interview Content; (ii) your Interview Content does not violate any law or regulation; (iii) your Interview Content does not violate the intellectual property rights or any right of any third party; (iv) your participation complies with any applicable professional codes of conduct; (v) any information you provide is accurate and not misleading; and (vi) you have not previously participated in the same research study.
7. Confidentiality Obligations
Participants agree to:
Keep all research materials and study details confidential
Not disclose the identity of research sponsors (in blinded studies)
Not share interview questions or study objectives with others
Not use confidential information for personal or commercial advantage
Mr Doctor agrees to:
Maintain confidentiality of participant responses (except as required by law or adverse event reporting)
Anonymise participant data when reporting to research sponsors (as described in Section 5)
Comply with applicable data protection laws
You acknowledge and agree that Mr Doctor may preserve Interview Content and may disclose such content if required to do so by law or in good faith belief that such disclosure is reasonably necessary to: (a) enforce these Terms; (b) respond to claims that any content violates the rights of third parties; or (c) protect the rights, property, or safety of the Company, research sponsors, or the public.
8. Data Processing and Technology
Mr Doctor may use automated tools, including artificial intelligence and machine learning technologies, to process, transcribe, analyse, and derive insights from interview responses and research data. Such processing is conducted in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018. All automated processing is subject to human oversight and quality review.
Recording and transcription: Interviews may be recorded and transcribed (including using third-party service providers) for research analysis, quality assurance, and compliance purposes. Where recording is used, we will notify you at the time and may ask you to provide separate explicit consent where required. If you do not consent to recording where it is required for a particular study, you may be unable to participate in that study.
Sub-processors and international transfers: We may use third-party service providers (sub-processors) to assist with transcription, data hosting, and analysis. Your data may be processed in the United Kingdom, European Economic Area, or the United States. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms approved under UK data protection law.
Retention: Interview Content and associated personal data will be retained for the period necessary to fulfil the research purposes and any applicable legal or regulatory requirements, after which it will be securely deleted or anonymised. Details of our retention periods are set out in our Privacy Policy.
9. Indemnification
You agree to indemnify and hold the Company and its officers, directors, employees, agents, and partners harmless from any claim, cause of action, suit, or demand, including reasonable legal fees, based on your breach of the warranties in Section 6 or any other provision of these Terms.
10. Third-Party Links and Services
The Services may contain links to third-party websites or services. Such links are not under the control of the Company and we are not responsible for the content, terms, or practices of any third-party sites. You are responsible for adhering to the applicable terms of service for any other website and are solely responsible for any interactions you may have with such sites.
11. Disclaimers
THE SERVICES, INCLUDING ALL INFORMATION, RESEARCH MATERIALS, AND CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
The Company does not warrant that any portion of the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services are free of viruses or other harmful code. The Company does not warrant or make any representations regarding the use or results of the Services in terms of correctness, accuracy, reliability, or otherwise.
We do not make any representation or warranty about whether the Services are adequate to meet your professional compliance obligations under any healthcare regulations or professional codes of conduct. You are responsible for assessing your professional obligations and determining whether your participation complies.
12. Limitation of Liability
IN NO EVENT SHALL THE COMPANY OR ANY OF ITS AFFILIATES, SUPPLIERS OR PARTNERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, LOST PROFITS OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION RESULTING FROM OR ARISING UNDER OR IN CONNECTION WITH THE SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability to you for all damages, losses and causes of action shall not exceed the amount of compensation agreed for your specific interview participation or one thousand pounds sterling (£800), whichever is greater.
13. Termination
Mr Doctor may terminate your participation if:
You violate these Terms
You provide false information during screening
You fail to meet eligibility requiremen
You have previously participated in the same research study
Your conduct is unprofessional or disruptive
You may withdraw at any time, but:
Compensation may be forfeited for incomplete participation
Early withdrawal may affect eligibility for future studies
The Company shall not be liable to you for any termination of your participation. The provisions of these Terms which by their nature should survive termination shall survive such termination.
14. Force Majeure
If we are unable to perform any of our obligations hereunder due to any event beyond our reasonable control, including without limitation: acts of God; acts of terrorism, war or civil unrest; flood, earthquake, or natural disaster; fire; epidemics or pandemics; labour disputes; power or telecommunications failures; or acts or omissions of any government, then our performance shall be excused for the period of such event, but we will use reasonable efforts to limit the duration of any such delay.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. You expressly agree that exclusive jurisdiction for any dispute with the Company, or in any way relating to your participation in the Services, will be decided by the courts of England and Wales.
16. Assignment
You may not assign or transfer any of your rights or obligations hereunder, in whole or in part, without our prior written consent. We are free to assign all of our rights and obligations hereunder, and upon such assignment we will be relieved of all liability under these Terms.
17. Changes to Terms
Mr Doctor reserves the right to modify these Terms at any time. Changes become effective upon posting to our website or notification to participants. Continued participation constitutes acceptance of modified terms. You are responsible for reviewing these Terms regularly.
18. Miscellaneous
Entire Agreement: These Terms and Conditions, including Parts A through D below, together with our Privacy Policy (available at www.medintel.co.uk/privacy), constitute the entire agreement between participants and Mr Doctor regarding research participation and supersede any previous communications and agreements with respect to the subject matter hereof.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the validity of any remaining portion shall not be affected and the remaining portions shall remain in full force and effect.
Waiver: No waiver of any breach of any provision of these Terms is a waiver of any prior, concurrent or subsequent breach of the same or any other provision, and no waiver shall be effective unless made in writing.
Part B: Compensation Terms
19. Payment for Participation
Healthcare professionals participating in Mr Doctor market research interviews are compensated for their time and expertise. Compensation rates are determined based on interview length, participant specialty, seniority, and geographic location. The specific compensation amount for each study will be communicated to you prior to your participation.
20. Payment Method and Timing
Payment options:
Bank transfer (BACS / ACH / SEPA)
PayPal
Amazon or similar e-vouchers (where available)
Payment timing: Payment is processed within 30 days of completed interview. Participant must provide valid payment details and complete required documentation. Payment confirmation will be sent via email.
21. Tax Responsibilities
Participants are solely responsible for:
Reporting compensation as income to relevant tax authorities
Meeting all tax obligations in their jurisdiction
Providing accurate tax identification information when required
Mr Doctor does not withhold taxes unless legally required to do so in specific jurisdictions. You are an independent contractor, not an employee of medintel Ltd. The compensation you receive is considered self-employment income or professional fees in most jurisdictions.
22. Eligibility for Payment
To receive compensation, participants must:
Complete the full interview as scheduled
Provide genuine, thoughtful responses
Meet all screening criteria
Comply with these Terms and Conditions
Submit valid payment information
23. Withholding of Compensation
Compensation may be withheld or forfeited if:
Participant fails to attend scheduled interview without adequate notice (24+ hours)
Participant provides false information during screening
Participant does not meet eligibility criteria
Participant violates these Terms or engages in unprofessional conduct
Participant has previously participated in the same study
Responses are identified as fraudulent, inconsistent, or suspicious
Payment information provided is invalid or fraudulent
This policy ensures data quality and protects the integrity of the research process.
24. Confidentiality of Compensation
Information regarding individual compensation amounts is confidential. Participants should not disclose their specific compensation to others or compare rates, as compensation reflects individual qualifications and market conditions.
Part C: Screening Guidelines
25. Purpose of Screening
Mr Doctor conducts rigorous screening to ensure that only qualified healthcare professionals participate in our market research studies. Screening protects the integrity of research findings and ensures clients receive insights from appropriate clinical experts.
26. Screening Process
Multi-stage verification:
Initial qualification questions to confirm specialty and practice setting
Professional credential verification (GMC, NPI, or institutional affiliation)
Study-specific screening questions to confirm relevant clinical experience
Conflict of interest assessment where applicable
Mr Doctor reserves the right to verify your identity and qualifications at any time before, during, or after study participation. You may be required to provide documentary evidence of your professional credentials.
27. Accurate Information
You agree to provide accurate, current, and complete information throughout the recruitment, screening, and participation process. This includes but is not limited to information about your:
Name and identity
Country of practice
Medical specialty and role
Clinical activities, procedures performed, and conditions treated
Institutional affiliations
Previous participation in related research studies
28. Disqualification
Participants may be disqualified from a study if they:
Do not meet the study-specific eligibility criteria
Provide inconsistent or contradictory information during screening
Fail credential verification
Have a conflict of interest that cannot be managed
Have previously participated in the same study or a closely related study within the exclusion period
Disqualification decisions are made in our sole discretion and are final. We are not obligated to provide reasons for disqualification.
29. Fraud Prevention
Mr Doctor employs manual and automated validation methods to detect fraudulent, inconsistent, or suspicious responses. If your responses or participation patterns are flagged through these methods, you may be disqualified from the current study and future studies, and any compensation may be forfeited.
Part D: Adverse Events Disclosure
30. Reporting Requirements
Mr Doctor and our client medical device and pharmaceutical companies are required to report details of adverse events related to their products that are raised during market research interviews with healthcare professionals. This obligation exists under medical device vigilance and pharmacovigilance regulations, including requirements of the MHRA (UK), FDA (US), and equivalent regulatory authorities.
31. What This Means for Participants
Although this is a market research interview and your responses will be treated confidentially, if you raise an adverse event or product complaint relating to a specific patient or group of patients during the interview, we are obligated to report this information to the sponsoring company. This requirement applies even if you have already reported the event directly to the company or relevant regulatory authorities.
Your obligations: If you mention an adverse event, product complaint, or safety concern, you agree that we may follow up with you to obtain the minimum necessary details required for regulatory reporting. You agree to cooperate with such follow-up requests in a timely manner.
32. Confidentiality and Personal Information
If you choose to disclose your personal details in connection with any adverse event or product complaint report, this information will be shared with the commissioning company and relevant regulatory authorities solely for safety reporting purposes. In such situations, you may be contacted specifically regarding that adverse event.
Our commitment: We will share only the information required for pharmacovigilance or medical device vigilance purposes. All other information you provide during the interview will remain strictly confidential in accordance with the confidentiality and anonymisation commitments in Sections 5 and 7.
33. Consent to Report
By participating in Mr Doctor research, you acknowledge that the confidentiality protections normally provided under market research codes of conduct may be waived specifically for any adverse event or product complaint you report. This waiver applies only to the adverse event information and does not affect the confidentiality of your other interview responses.
Contact Information
All comments, queries and requests relating to these Terms should be addressed as follows:
Mr Doctor by medintel
medintel Ltd
Email: info@medintel.com
Website: www.medintel.com
Company Registration Number: 14747881 (England and Wales)